Getting in touch with us: Please remember we have no full time staff- it may take our volunteers extra time to respond during this busy period! Also please check your junk mail for our response as sometimes it ends up there!
Popular Solutions
Before contacting us, please check to see if your query is answered in the sections below:
General Queries
To edit ad details such as price etc, go to your user dashboard and click on the pencil icon.
Selling
To edit ad details such as price etc, go to your user dashboard and click on the pencil icon.
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A bump is basically sending your ad back to the top of the ad listings, just like a newly-listed ad. This can help to boost interest in your ad if it has been listed for a while, or you just want to sell your item quicker. You will need to purchase a bump pack in order to do this.
When we do delete an ad it will only be because it breaches the terms of use of the site, or does not contain a physical Guntag/Username matching your account username as per the image rules.
The most likely reason for an ad not being approved at all is that you have not added your username and date on a card in the pictures you uploaded. This must match your account username (the one you use to log in). We also do not accept usernames added or overlaid into your pictures by computer editing software.
Ads posted without the date, with usernames that don’t match, or without a Guntag/Username card at all will be removed without notice!
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Ads are usually approved within a few hours, but it depends how busy the site is and how many moderators are online. They are reviewed on a first-come-first-served basis with the exception of featured ads which are fast tracked. Please don’t email us to ask when your ad will be approved, as this will take our time away from moderating ads!
The most likely reason for an ad not being approved at all is that you have not added your username and date on a card in the pictures you uploaded. This must match your account username (the one you use to log in). We also do not accept usernames added or overlaid into your pictures by computer editing software. See our Image Rules for details.
Ads posted without the date, with usernames that don’t match, or without a Guntag/Username card at all will be removed without notice!
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